Elite Flooring Solutions Australia Pty Ltd values and respects the privacy of the people we deal with. Elite Flooring Solutions Australia Pty Ltd is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) and other applicable privacy laws and regulations.
This Privacy Policy (Policy) describes how we collect, hold, use and disclose your personal information, and how we maintain the quality and security of your personal information.
What is personal information?
“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly
What personal information do we collect?
The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us.
The personal information we collect about you may include:
● name;
● mailing or street address;
● date of birth;
● email address;
● phone number
How do we collect your personal information?
We collect your personal information directly from you when you:
● [interact with us over the phone;
● interact with us in person;
● interact with us online;
● participate in surveys or questionnaires;
● attend a [Organisation] event;
● subscribe to our mailing list;
● apply for a position with us as an employee, contractor or volunteer;
How do we use your personal information?
We use personal information for many purposes in connection with our functions and activities, including the following purposes:
● [provide you with information or services that you request from us;
● deliver to you a more personalised experience and service offering;
● improve the quality of the services we offer;
● internal administrative purposes;
● marketing and research purposes;
How do we protect your personal information?
Elite Flooring Solutions Australia Pty Ltd will take reasonable steps to ensure that the personal information that we hold about you is kept confidential and secure, including by:
● Having a robust physical security of our premises and databases / records;
● taking measures to restrict access to only personnel who need that personal information to effectively provide services to you;
● having technological measures in place (anti-virus software, fire walls)
Online activity
Cookies
The Elite Flooring Solutions Australia Pty Ltd website uses cookies. A cookie is a small file of letters and numbers the website puts on your device if you allow it. These cookies recognise when your device has visited our website before, so we can distinguish you from other users of the website. This improves your experience and the Elite Flooring Solutions Australia Pty Ltd website.
We do not use cookies to identify you, just to improve your experience on our website. If you do not wish to use the cookies, you can amend the settings on your internet browser so it will not automatically download cookies. However, if you remove or block cookies on your computer, please be aware that your browsing experience and our website’s functionality may be affected.
Website analytics
Our website uses Google Analytics to help us better understand visitor traffic, so we can improve our services. Although this data is mostly anonymous, it is possible that under certain circumstances, we may connect it to you.
Retention of personal information
We will not keep your personal information for longer than we need to. In most cases, this means that we will only retain your personal information for the duration of your relationship with us unless we are required to retain your personal information to comply with applicable laws, for example record-keeping obligations.
How to access and correct your personal information
Elite Flooring Solutions Australia Pty Ltd will endeavour to keep your personal information accurate, complete and up to date.
If you wish to make a request to access and / or correct the personal information we hold about you, you should make a request by contacting us and we will usually respond within 7 days.
Inquiries and complaints
For complaints about how Elite Flooring Solutions Australia Pty Ltd handles, processes or manages your personal information, please contact us at info@eliteflooringaus.com.au
Note we may require proof of your identity and full details of your request before we can process your complaint.
Please allow up to 7 days for Elite Flooring Solutions Australia Pty Ltd to respond to your complaint. It will not always be possible to resolve a complaint to everyone’s satisfaction. If you are not satisfied with Elite Flooring Solutions Australia Pty Ltd’s response to a complaint, you have the right to contact the Office of Australian Information Commissioner (at www.oaic.gov.au/) to lodge a complaint.